The ameli.fr website provides a lot of useful information about your rights, various procedures, reimbursements, etc. Also, you can do most of the regular procedures and access all the online services using your personal Ameli account.
However, if you come across any problems and require technical support, you can use the following options for contacting the helpline. One of the most common issues is the difficulty in logging into your personal Ameli account, after receiving your permanent social security number (SSN).
These services are available from Monday to Friday between 8:30 am to 5:30 pm.
From Inside France
- Call the regular helpline 36 46,
- Call the English-speaking helpline at 09 74 75 36 46. This number usually has a long waiting time. So, you should wait for your turn. If you have someone who can speak French, you should use the regular helpline.
- It is a free service but the regular local call charges will be applicable, depending on the telephone operator.
From Outside France
- Call +33 184 90 36 46
- Call the English-speaking helpline 0033 974 75 36 46
- It is a free service but the regular international call charges will be applicable, depending on the telephone operator.
Other Options
- The Ameli forum allows you to ask your generic questions and get them answered by various volunteers.
- Visit your local CPAM office with an appointment or a direct walk-in, if it is allowed.
- Visit a France Services local office near your home in France. You can find these offices via the France Services Map using your address or city. An example from Paris city is given below.
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