Community Question
Hello, I have tried to renew my resident permit on the ANEF website but the portal does not allow me to apply. It is showing an error message saying the administration does not have information about my previous resident permit and asking me to contact the local Prefecture.
So, What can I do to resolve the problem and submit my resident permit application?. Whom can I contact for help?.
My Answer
- In most cases, this error message simply implies that you have not collected your previous resident permit card from your Prefecture.
- So, you must make an appointment “remise de titre de séjour” with your local prefecture immediately and collect the card by paying the appropriate tax.
- Sometimes, the prefectures forget to send the SMS notification even when the card is ready. So, you can start looking for prefecture appointments, around 120 days after receiving the favorable decision attestation or récépissé.
- Some people keep waiting for the SMS or email notification even after 6 months and in some worst cases more than a year. This is not a good idea and can easily create resident permit complications.
- Until the card is collected, you will not be able to submit a renewal or status change application on the ANEF website.
- After collecting the card, you must then wait for ANEF to update your status on its platform.
- Finally, you will be able to submit your resident permit application.
Note:
- In some cases, it might be a simple technical glitch. In this situation, ANEF can ask you to submit an offline application by contacting the local Prefecture. Please refer to How to contact the prefecture in your city?
Some related articles,
